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FAQ
Frequently Asked Questions
Welcome to Melrose & Madison’s FAQ page! Whether you’re new to our brand or a longtime admirer, we’re here to answer your most common questions. If you don’t find what you’re looking for, feel free to contact us at info@melroseandmadison.com, our team is happy to assist!
General Questions
What is Melrose & Madison?
Melrose & Madison is a curated destination for sophisticated lighting and home décor, blending timeless elegance with modern sensibility. Our collections are thoughtfully designed to inspire creativity and individuality in every space.
Where is Melrose & Madison located?
Melrose & Madison is an online destination, offering beautifully curated lighting and décor nationwide. We also have select showroom partnerships where you can experience our collections in person.
Ordering & Shipping
How do I place an order?
Simply browse our collections, add your favorite items to the cart, and proceed to checkout. If you need assistance selecting the perfect piece, our team is here to help!
Do you ship internationally?
Currently, we only ship within the 48 contiguous United States. We hope to expand our services in the future!
How long does shipping take?
Shipping times vary based on your location and product availability. Most in-stock items will arrive within 5-7 business days, while custom or made-to-order pieces may take longer. You’ll receive tracking details once your order has shipped.
How much does shipping cost?
Shipping is Free!
Returns & Exchanges
What is your return policy?
We understand that sometimes a product may not meet your expectations, which is why we offer a 30-day return policy for most products on our website.
If you're not completely satisfied with your purchase, you may return it within 30 days in new, uninstalled condition and original packaging for a refund. To request a return or exchange, please get in touch with customer service.
We also cannot accept returns of products that have been clearly identified as non-returnable on the Product Details Page, installed, or assembled products, or products not in the original condition and packaging.
How do I start a return?
To initiate a return, please contact us at returns@melroseandmadison.com with your order number and reason for return. We’ll guide you through the process and provide a return shipping label if applicable.
Can I exchange an item?
Yes! If you’d like to exchange an item for a different style or size, please reach out to our team. We’ll help facilitate the exchange process.
Product & Design Questions
Do you offer custom designs?
Many of our lighting and décor pieces can be customized! If you’re looking for a bespoke design, reach out to discuss customization options.
What if an item is out of stock?
If an item you love is out of stock, you can sign up for restock notifications on the product page or contact our team to check availability.
Trade & Business Inquiries
Do you offer trade discounts for designers?
Yes! We love working with interior designers, architects, and industry professionals. Our Trade Program offers exclusive pricing, early access to new collections, and personalized support.
Can I feature Melrose & Madison products in my project?
Absolutely! We love seeing our pieces in beautifully designed spaces. Tag us on Instagram @melrosemadisonhome or send us photos—we might feature your work!
How do I collaborate with Melrose & Madison?
If you’re a designer, stylist, or content creator interested in collaboration, we’d love to hear from you! Reach out to discuss partnership opportunities.
Still Have Questions?
We’re here to help! Contact us anytime, and we’ll make sure you get the answers you need.